Implementation & Training Specialist
Makati, Philippines / Hybrid Remote
Responsibilities:
• Schedules and conducts facilitated workshops to elicit both functional and technical requirements
• Documents Requirement Traceability Matrix (RTM) and compiles Business Requirement Documents (BRD)
• Creates Business Process Mapping and Notation (BPMN), the solution to be designed, technical designs, and wireframes
• Coordinates with developers for the creation of the system or solution
• Conducts system testing and leads the conduct of User Appreciation Testing and facilitates User Acceptance Testing
• Sends and makes clients sign the sign-off sheet
• Creates the User Manual for the deployed systems
• Conducts user training
• Performs other job-related duties as assigned
Qualifications:
Attitude / Personality
• Highly trainable & coachable
• Winning personality with good command of both English and Filipino languages in verbal and written form
• Hard-working & self-motivated
• Positive, cool-tempered
• Customer Service-focused without sacrificing the company's sustainability and resources
Skills
• Ability to learn quickly about the company's products and describe/explain them to prospects
• Solid interpersonal skills with the ability to build relationships with integrity, reliability, and maturity
• Demonstrated listening, presentation, and negotiation skills
• Demonstrated critical thinking and problem-solving skills
• Effective presentation skills
• Good written and verbal communication in both English and Filipino
• Planning and time management skills
Knowledge
• Knowledge with overall business analysis methodologies, tools, and process es
• Knowledge of ERP systems
Peripherals (this is mostly a work-from-home position unless otherwise required by customers & partners)
• Efficiently working laptop or desktop (2 years old or less)
• Constant & stable internet connection at home
Advantage (Not Required)
• Knowledge or experience in Odoo
• Knowledge, experience, or familiarization with the Construction, Manufacturing, and/or Retail, Trading & Distribution business process flow
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