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Significant Business Impact:

Important product features are unavailable with no acceptable workaround. Customer's implementation or production use of Quest's products in a primary business service, major applications or mission critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.

Severity Level 3 problems could have the following characteristics:

Product error or failure forcing a restart or recovery
Severely degraded performance
Functionality unavailable but the system is able to operate in a restricted fashion.

NOTE: Recording and attaching the issue, will fast track the assessment of your support ticket. 

We suggest to use this recorder: https://www.loom.com/signup