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Nominal Business Impact:

Minor problem or question that does not affect the software function such as How To's, documentation, general questions, or enhancement requests. There is no impact to product usage or customer's operations.

Severity Level 1 problems could have the following characteristics:

General requests for advice on product usage
Clarification on product documentation or release notes
Product enhancement request

NOTE: Recording and attaching the issue, will fast track the assessment of your support ticket. 

We suggest to use this recorder: https://www.loom.com/signup